A WhatsApp assistant for a retail counter: what we built and what we learned
How a retail business moved its most repetitive customer questions onto an AI assistant inside WhatsApp - the design, the guardrails, and the honest trade-offs.
3 min read
Case Studies
Grounded write-ups of AI systems we have built and run - what worked, what did not, and what it took to make them reliable.
What it looks like when AI runs inside the system
The first three stages happen in a chat window. Stage 3 is different - the AI acts inside your process: invoices landing in the ERP untouched, a WhatsApp agent answering from live stock. Here is what that actually looks like, and the guardrails that make it safe.
5 min read
Thinking about AI in your own business?
We build the systems we write about - for retail, clinics, workshops and property businesses across Africa. Tell us what you run, and we will tell you honestly where AI would help and where it would not.